Audi Workshop Controller

Audi Athlone at Michael Moore Car Sales has an esteemed reputation for meeting and exceeding the highest level of standards within the motor trade. It is our driven and fulfilled staff, that lies at the core of our accomplishment. Michael Moore Car Sales Group is the Midlands leading motor retailer, with a franchise portfolio of brands including Mercedes-Benz, Audi, Volkswagen (Passenger & Commercial), and Škoda.

You have an exciting opportunity to join our growing team at Audi Athlone as a Workshop Controller. In this role, you are a key influencer who will also work closely with both the Sales, Reception, and Parts Teams.

Job Purpose:

To achieve parts and service volumes with their profit objectives through motivating and developing the Technician team to be fully competent in their job roles.

To closely monitor and manage all workshop KPI’s, such as productivity, efficiency and return on sales.

Manage the ordering of vehicle parts and monitor all service processes, ensuring that all customers receive excellent customer service.

Assist and advise team members in dealing with technical and job-related problems

Ensure all customer satisfaction survey scores are positive.

Review technicians and apprentices on a monthly basis

Candidate Requirements

Proven experience within a service department in the motor industry although Audi experience is not required.

An excellent understanding of systems and processes operated within this environment.

Strong knowledge of Health and Safety regulations and processes.

Confident in dealing with people at all levels, be able to build an immediate rapport.

Excellent planning and organisational skills.

Comfortable in negotiating and influencing situations.

Lead by example to deliver an outstanding customer experience every time.

Key Competencies:

Communication

Communicates clearly and concisely, both orally and in writing, with customers, colleagues, and suppliers of all levels. Actively listens to others' views and requests. Obtains information and checks the level of understanding through effective questioning techniques.

Analytical Ability

Gathers and records verbal and numerical data in a comprehensive and effective manner. Analyses information for completeness and accuracy. Identifies key data, omissions, and issues, escalating where necessary.

Customer Focus

Able to interact with customers in a professional manner. Identifies and understands customer requirements, and how these can be met through the products and services that are offered through the Audi dealership. Able to translate this into actions in order to deliver high levels of customer satisfaction.

Brand Alignment

Aligned to the Audi brand values and demonstrates these in their behaviours and approach to people and tasks. Display honesty and integrity in everything they do.

Technical Ability

Demonstrates and maintains an appropriate level of technical expertise for a service manager in the motor industry. Inspects vehicles and completes allocated work efficiently and accurately, supported by the effective use of relevant tools and technology.

Effecting Control

Approaches tasks and interactions with others in a systematic and structured manner. Supports the implementation and maintenance of proper controls and processes within the department or function. Uses systems efficiently and in accordance with policy. Takes appropriate action where there have been lapses in processes and escalates where necessary.

Relationship Building

Develops productive and cooperative relationships with customers and colleagues, through the use of rapport-building techniques, empathy, and effective interpersonal skills. Approaches sensitive situations with consideration for others and works to achieve constructive outcomes.

Commercial Awareness

Develops and maintains a level of knowledge on the motor industry and the products and services that are offered through the dealership appropriate to their role.

An attractive remuneration package awaits the ideal candidate.