Qualified Motor Technician: Audi Athlone

Job description

Audi Athlone at Michael Moore Car Sales has an esteemed reputation for meeting and exceeding the highest level of standards within the motor trade. It is our driven and fulfilled staff, that lies at the core of our accomplishment. Michael Moore Car Sales Group is the Midlands leading motor retailer, with a franchise portfolio of brands including Mercedes-Benz, Audi, Volkswagen Passenger & Commercial & Škoda. We are currently seeking a full-time experienced and Qualified Motor Technician to join our vibrant and dynamic team in our state-of-the-art workshop in Athlone.

Job Purpose:

• To undertake maintenance, service, and repair activities on Audi vehicles of all types to the highest standard within the scheduled times.
• To carry out all work in a safe, environmentally friendly, and economical way at all times.
• To care for customers’ Audi vehicles and property and seek to achieve the highest customer satisfaction.
• To enhance the reputation of Michael Moore Car Sales at every opportunity when interacting with others.

Key Responsibilities:

• Through the use of diagnostic equipment and a systematic approach, ensure vehicle faults are diagnosed and rectified.
• Meet with customers to identify and clearly understand problems as and when required.
• Ensure full understanding of the latest technology introduced on the vehicle range and how to diagnose and repair faults on them.
• Ensure all work is carried out by observing safe working practices of self and others.
• Carry out diagnosis, repairs, and servicing to the highest standards.
• Check level and quality of work through the use of diagnostic equipment and road testing
• Complete relevant service documentation in accordance with requirement
• Ensure that workshop housekeeping standards are maintained at all times

Key Competencies:

Communication

Communicates clearly and concisely, both orally and in writing, with customers, colleagues, and suppliers of all levels. Actively listens to others' views and requests. Obtains information and checks the level of understanding through effective questioning techniques.

Analytical Ability

Gathers and records verbal and numerical data in a comprehensive and effective manner. Analyses information for completeness and accuracy. Identifies key data, omissions, and issues, escalating where necessary.

Customer Focus

Able to interact with customers in a professional manner. Identifies and understands customer requirements, and how these can be met through the products and services that are offered through the Audi dealership. Able to translate this into actions in order to deliver high levels of customer satisfaction.

Brand Alignment

Aligned to the Mercedes-Benz brand values and demonstrates these in their behaviors and approach to people and tasks. Display honesty and integrity in everything they do.

Technical Ability

Demonstrates and maintains an appropriate level of technical expertise for a technician in the motor industry. Inspects vehicles and completes allocated work efficiently and accurately, supported by the effective use of relevant tools and technology.

Effecting Control

Approaches tasks and interactions with others in a systematic and structured manner. Supports the implementation and maintenance of proper controls and processes within the department or function. Uses systems efficiently and in accordance with policy. Takes appropriate action where there have been lapses in processes and escalates where necessary.

Relationship Building

Develops productive and cooperative relationships with customers and colleagues, through the use of rapport-building techniques, empathy, and effective interpersonal skills. Approaches sensitive situations with consideration for others and works to achieve constructive outcomes.

Commercial Awareness

Develops and maintains a level of knowledge on the motor industry and the products and services that are offered through the Dealer appropriate to their role.

An attractive package awaits the ideal candidate.

If you feel you can satisfy the above attributes,
please apply with your CV below