Saturday Showroom Host / Receptionist
Michael Moore Car Sales is looking for a friendly, confident, and professional individual who can deliver exceptional customer service to join our team!
As a Saturday Showroom Reception Host, (10 am-4 pm) you should share your passion for our brand every day and immerse customers in the world of Mercedes Benz, Volkswagen passenger, Volkswagen commercials & Skoda. The Showroom Reception Host role is at the heart of the customer experience.
Could that be you?
The role encompasses all aspects of reception management including
- Greeting and recording all customer visits
- Telephone & diary management
- Maintaining hospitality areas and showroom standards
- Ordering office supplies & the registration of new vehicles
- Liaising with colleagues in the Sales and Service department to deliver an exceptional customer experience
- To act as a Brand Ambassador of the products and services available to customers.
You will be organised and able to manage multiple work streams with your primary focus being on the customer. The ability to work autonomously is required as this is frequently an independent role.
- Strong administrative skills
- Strong knowledge of MS Word, Excel, etc.
- Excellent attention to detail
- Excellent verbal and written communication skills
- Excellent telephone manner and interpersonal skills
- Flexible approach & Ad-hoc duties
- Ability to work independently as well as part of a team
You will be the first impression on the phone for our clients and guests – so a warm and cheerful voice with an ability to efficiently transfer the call is essential. You will also help proactively manage the experience of whoever visits our showroom so that each customer and guest feel that they have had uniquely personal and bespoke service.
To provide the best service to our customers we'll need someone who is: a proactive communicator with our management and dealership teams, innovative in your approach to creating experiences, and someone who will use their own initiative where they think it will delight a customer. You will also need to collate customer knowledge and anticipate their needs, to back this up, excellent organisational and preparation skills are required coupled with a genuine passion for detail.
Why Michael Moore Car Sales
Michael Moore Car Sales has been in operation for over forty years and currently represents over 4 of the world's most prestigious vehicle brands and we provide a fantastic working environment.
If you are a confident and professional individual who can deliver exceptional customer service, and like the sound of working in a pleasant and modern showroom, we want you to come and join the team as the main customer point of contact.
Prior experience of working at a franchised dealership is preferable, although candidates with appropriate hospitality backgrounds can also be considered. We are seeking an individual with a natural desire to deliver great levels of customer service to every customer, every time.
This is a part-time position and as mentioned already, previous experience in a similar role would be a distinct advantage..
To apply, please complete the fields below and attach your CV.
Please note that we do not require an agency or 3rd party assistance with this vacancy and due to the high number of applications expected, only those shortlisted for interviews will be contacted.