Service Advisor

Michael Moore Car Sales Athlone has an esteemed reputation for meeting and exceeding the highest level of standards within the motor trade. It is our driven and fulfilled staff that lies at the core of our accomplishment. Michael Moore Car Sales Group is the Midland's leading motor retailer, with a franchise portfolio of brands including Mercedes-Benz, Volkswagen Passenger & Commercial & Škoda. We are currently seeking a full-time Service Advisor to join our vibrant and dynamic team.

Key Duties:

Manage all service telephone and walk-in enquiries for the dealership.

To receive the vehicle from the customer and clarify issues relating to the service/repair

Set up jobs on dealer system, create job cards & invoice work

Communicate & agree on work to be carried out with the customer

Manage the handover and administration of Customer Service Vehicles

Explain the work carried out on the vehicle ensuring customers' full understanding.

Work closely with sales and parts department.

To accurately follow dealership and manufacturer guidelines

Candidate Requirements

Exceptional customer-facing skills - to create customer confidence by ensuring customer awareness of all products & services available.

Excellent personal presentation and always reflects the company's corporate image.

Professional; highest standards of courtesy & efficiency; enthusiastic

Computer literate - to be able to record/amend customer details, accurate ability to work under pressure and remain calm - to handle upset/demanding customers effectively

Ability to 'up sell' additional work/accessories

Apply Now

An attractive package awaits the ideal candidate.

If you feel you can satisfy the above attributes,
please apply with your CV below