Warranty Controller

Working within the Dealerships Service Departments, you will be responsible for recovering the cost of work covered by insurance, guarantee or warranty and for making claims from the appropriate manufacturer in line with policy. Main duties will include reviewing and assessing the validity of all claims, preparing invoices, and transmitting all supporting material to the manufacturer within specified deadlines.

Experience

To be considered for this role, it would be desirable that you will have current or recent warranty experience in a franchised main dealer environment. Previous experience in a technician or parts/stores capacity would also be beneficial. You will need to be a highly organized individual with a very good understanding of the warranty process ensuring the process is adhered to and the work is completed to the required standard.

Main responsibilities will include:

Maintaining good working relationships between customers, dealerships, and manufacturers

Scheduling warranty payments and procedures.

Following up on warranty issues.

Maintaining an up-to-date status on all requested certifications and licenses.

Acknowledging all guidelines and policies.

Answering warranty-related queries.

The ideal candidate would benefit from previous exposure to AUDI/VAG and Mercedes Benz.

Key Requirements:

Previous warranty administration experience is desirable

Previous Motor Industry experience a distinct advantage.

Process Oriented with attention to detail.

Excellent customer service skills.

Proficient computer skills.

Rewards

An attractive package awaits the ideal candidate. We provide a highly competitive salary and Industry-leading training with genuine career development opportunities.

Application

To apply, please complete the fields below and attach your CV.

Please note that we do not require an agency or 3rd party assistance with this vacancy and due to the high number of applications expected, only those shortlisted for interviews will be contacted.

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